Refund and cancellation

Before you pay

You can drop a request any time before you pay, at no charge. Say so when the desk calls, or email info@mahattadesk.com. A request that stays unpaid is closed after 7 days.

When a refund is available

• You paid, and the credit could not be added to the card.
• The same request was charged more than once.
• The amount taken differs from the total the desk confirmed with you.

When credit stays on the card

Credit that has already been added to the card stays on it. Check the 10 digits before you pay.

How to ask

Call or write within 14 days of the payment. Include the tag id, the amount, and the date. The desk replies within one working day.

Timing

An agreed refund goes back to the same card, for the amount you paid, including any fee that was part of that total. The desk starts it within 2 working days of agreeing. Banks usually show it in 5 to 10 working days.